Absolutely shocking, disgusting abhorrent service received. Very very quickly to the £2800 from us to appeal against home office decision about deportation of my son. Obtained the medical file for them, was delivered to Shahista Ahmed who was dealing with the case. Was told they had lodged the appeal on the Thursday morning. On the Friday night my son passed away. This was in June 2018. I have been asking for his medical file back and proof of what they have submitted on his behalf . I am a grieving mother who had lost her son to be told on the phone today by a MR Ahmed thst he does not have to listen to me. I have been asking for this for 5 months and a refund but nothing. They are not regulated by the Ombudsman and have notified Immigration about them . Am going to approach Watchdog about them and all national papers . As a grieving parent this is soul destroying . Do not go near them!!!