I had a case (155985) for an unmarried partnership visa the Burlow and Spencer, which I transfer the visa fee of £1033 to their accounts for the standard application. But later I decided to switch to a premium visa service which I booked and pay the visa application by myself hence the application fee that I transfer to them was unused. They had agreed to refunded back to me on 23/10/18. Since then I have chased them on numerous phone calls and email asking for the refunded but no one responded or give me an update of the money and the response I get is that the account team will contact me but its been 2 months I have never received a single call from the account team. The amount meant is a lot of money for myself..... They are stealing my money and don't have any intention in refunding. I will now take this matter to the legal ombudsman. My sincere advice to anyone who wants to use them is that please don't use them!!!!!!