Doesn't even deserve 1 star I had to give this company a one star due to the fact that you are not able to give 0 or minus stars. Well in my opinion this company should not be trading at all, if you do come across them skip straight by as you will end up being conned. They take your money straight away and the do ABSOLOUTLY NOTHING. Any good reviews about this company in my opinion are obviously from their own staff and not from their customers. I started my spouse visa application with them back in February, when they took my money they told me my wife would be with me within 6 weeks. As November neared some 8 months later and 3 or 4 postponedments from Burlow and Spencer with lame excuse after lame excuse I have decided to cancel my application with them and go with a reputable firm. I have asked for my £3000 pounds to be refunded but they have ignored every email I have sent now, so I have reported them to the Office of Immigration Services Commission who are investigating them. I have also contacted UK fraud services who have told me that Burlow and Spencer's are already under investigation for Fraud who prey on the vulnerable. So my advice is stay well clear of these crooks..... No doubt I will receive a reply from them for this review with threats of prosecution as that is what they seem to do with every bad review. Update 4th January. After giving Burlow and Spencer all the information they required they have still not got back to me on this.... stay well clear as the OISC are investigating this company!!! Update 7th a January 2019 still nothing from Burlow and Spencer regarding this. This company is happy to take people's monies and not do any work what so ever and then go silent when you ask for your monies to be refunded. This company is NOT to be trusted and in my opinion I would be very weary of amy 5 star reviews. UPDATE 8th January 2019 Still nothing back from Burlow scam merchants... however as one reviewer has correctly put Burlow and Spencer along with parent company are under criminal investigation by the OISC and are due to appear in court on 18th February 2019. I have also been advised that I should take them to the small claims court to reclaim my refund and advise everyone else likewise. I am also writing to trading standards as this company need closing down before they rip off anyone else. I would advise anyone that wants to find A reputable immigration service then look on the government website where you will find a list of qualified immigration lawyers as Burlow and Spencer are not qualified!!!