Case: USVISA835-1593 This is a very dodgy company. Firstly the latest reviews for "James Short" in my opinion are fake, as are most of the positive reviews on here. I hired Burlow and Spencer to assist with a Green Card application, which cost £2000. They missed the telephone consultation twice so I asked for a refund. They agreed to refund me (back in August 2018!). The money was not forthcoming so I went through the small claims court. Burlow and Spencer did not bother responding to the court letter but did reply to me saying they would refund me (this is back in October 2018). They never paid the money back and the county court ruled against them and in my favour. I have chased numerous times for the money however they now ignore all phone calls and emails They are a bunch of crooks. They clearly have no regard or respect for customers or the court rulings - unfortunately I am unable to continue to go through the courts to enforce the judgement as my wife and I will be leaving for the USA. As a point of note they are not lawyers or solicitors but are a company (a crooked one!) that work through a loop hole in Immigration law that allows them to operate under their supervisor "DDR Legal Services LLP" who are regulated by The National Association of ROMANIAN Bars ... Make of that what you will... Also when I paid the money the transaction receipt I received was from a company called URBX LTD, which is registered as a marketing company, however it is a dormant company... again make of that what you will I can't stress enough how awful this company is and how strongly I recommend people stay clear of them. It still pains me that a months worth of my wages went to Burlow and Spencer instead of my family. I can only hope that at some point soon the people in charge get their comeuppance so that no one else is conned by these criminals. Needless to say I have never been given my money back....