Unfortunately I cannot leave a negative star rating.
DO NOT buy from this company online. I purchased a watch. I paid with existing funds in my PayPal account. The purchase went through smoothly.
14 Minutes after receiving notification that my order was confirmed, it was cancelled by the store. When I asked why, I was told the payment had failed due to an incorrect CVV number on the payment card.
This is complete bull***t. CCV number is irrelevant because the payment was not made via card but through PayPal. I pointed this out to customer services and the complaint resulted in more outrageous lies as to why the order has "failed". The money was debited immediately. It was the store who cancelled the order.
I have asked for a refund. The company will not refund me. I have now opened a PayPal dispute and have reported them to the police for fraud and theft on ActionFraud.
Do not buy from this company.
4 years ago
Burrells the Jewellers Tunbridge Wells has a
2.8
average rating
from
11
reviews
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