I bought a prius plug in that was 4 months old and I picked it up on Monday 16th September, but the car manual was missing I was told one had been sent for and it should arrive by the 18th September.I have visited your show room several times to pick up the manual only to be told it had not arrived. My last visit was on Thursday 26th September only to be told the manual had not arrived and was informed Toyota were good at making cars but rubbish at supplying manuals. Without the manual the car is not fit for purpose and I intend to take the car back to burrows and claim a complete refund. Regards. D Thomas