unfortunately in September I had my vehicle stolen and had to make a claim, as I was paying monthly and was only half way into my policy I owed some payments, BCD want full payment paying from my payout, which was fine by me. when the insurance company asked them for the outstanding balance BCD sent them the wrong information 3 times and on the 4th attempt they sent an amount, this took just over 3 weeks, this delayed my payout, due to this I had to hire a vehicle so I could continue to work and not lose my contracts, then after the insurance company had deducted the owed monies from my claim BCD then requested an other amount, insurance company refused to pay the extra and claim had already been paid. BCD then sent me an email stating they was going to cancel my policy unless I paid them not only the extra monies they wanted but also the monies that had already been deducted from my claim payout, I had 7 days to pay them £1050. I contacted them explained that the insurance company had these monies, the replied they contact the insurance company after 5 day I had no reply so rang back to be told they had emailed the insurance company twice but no reply, I then rang the insurance company and within 10 mins I went through security checks, explained the problem, received an email confirming monies had been deducted from my claim payout and they even rang BCD and told them while I was on the phone not cancel my policy. this was last week, this week more emails pay us or we are cancelling your policy now for £75, Reason given, insurance company took too long to pay them and final figure had gone up so currently I have to pay this £75 which has arisen at no fault of myself or risk having my policy cancelled which will result in me being out of work. 3.5 years I've been their customer and this is how they treat you. Well done BCD you've lost me as a customer and 14 others upto now that I've told about your disgusting treatment and I'll be making it my mission to lose you more, 20,000 couriers where I work all self employed and responsible for their own insurance. I'll be posting this everywhere I can.