Their service is good. I appreciate their efforts really. They don't work over weekends and I ordered during weekend and they still communicated to me re the delivery process, and after I selected the date and time then they also confirmed it to me. TV I purchased is good and I don't have any complaints till now. The only negative point against them is the delivery service they used. The delivery people were not professionals, their carrier was messed up and my TV was among some old stuff. Moreover, they were not careful with handling of the TV as well. Thank God that my TV was not damaged but it's packing was and even infront of me they damaged the packing due to the way they were handling it. This is why you have got a three star. Please note that the TV I bought from them was 150$ cheaper then Samsung's own website, which I came to know afterwards, so they can afford good delivery partners. This is the only reason why I have given them 3 stars.