If you want to "buy smarte", buy elsewhere. Purchased an A-grade factory second washing machine from their website. They asked what day I would like delivered. I advised Friday of that week. Delivery driver rings on the Wednesday and says he is 30 mins away. Had to leave work early to receive the unscheduled delivery. The machine appears to have been dropped heavily, with the casing and chassis badly bent and deformed. The machine sits out of balance on the floor and wobbles badly. Inside was full of mould. Not a brand new factory second it would seem. First wash leaked everywhere from somewhere internal. Immediately contacted Buy Smarte via phone and email with description and photos, requesting refund. There has been no return contact after a week. Will be taking this matter further.