Never trust this company. Had a customer waiting for a part for her oven ordered it for next day delivery nope never come. The delivery company said they did not receive it and Buyspares said they have sent it a load of bull! Buyspares refused to send out another as they said it is not our policy to do so so we will give you a refund. Meanwhile, I am left with an angry customer with a broken cooker who can not cook dinner to feed her family and Buyspares couldn't care less. Here is a copy of the chat log!!! Server Message: Please wait. An operator will be with you shortly. 14:31:13 You Said: Hi can you tell me why you have not sent my order to the dpd? it was supposed to be next day delivery order was placed on Sunday. 14:32:02 Fiona said: Good Afternoon Darren. My name is Fiona how can I help you? 14:32:13 Fiona said: I am sorry to hear that. What are the order number and full billing address please/ 14:32:31 You Said: Order Reference: OH85411073 dpd says they have not got it and you say you have sent it. 14:33:07 Fiona Said: Let me check that for you. What is the full billing address, please? 14:34:18 You Said: 14:34:31 You Said: NUMBER 16 14:34:37 Fiona said: What is the full first line of the address, please? 14:35:00 You Said: 14:35:23 Fiona Said: Thank you 14:35:46 Fiona Said: Have you sent us an email about this before? If so do you have an email or ticket reference (Usually has a Case & Ticket reference e.g. Case:IvYgWi, Ticket: Xzqpry) 14:35:47 Fiona Said: I can see you spoke to Vicki this morning and she apologised for the delay and has refunded the delivery charge 14:36:40 You Said: No only live chat to get the delivery cost refunded so i can give it to the customer, now I have a customer who can not use her cooker and now making me and my company look bad so i am going to lose out on sale now. 14:36:53 Fiona Said: One moment please 14:38:21 You Said: Sure, This is not very professional of your company. now to keep the person happy i have to do the job for free becouse of your company. 14:39:21 You Said: i need this part today. 14:39:30 Fiona Said: I am sorry to hear that. It was sent via DPD and dispatched from our warehouse on the 22/02 they have not scanned it since. So I can assume from experience it is lost by them. I will refund the order in full for you as unfortunately we do not resend the order. I apologise for any inconvenience 14:41:00 You Said: i need the part 14:41:28 Fiona Said: I do apologise but this is down to DPD it has been dispatched and collected.If they have not scanned it, it generally means it is lost 14:42:27 You Said: i need the part i ordered s send it to me like i paid for it. 14:43:01 Fiona Said: I am sorry but we do not resend it. It will be refunded in full