I ordered a oven seal for my father who needed it for his oven quite quickly so ordered one for him as you do. On both the order and the shipping note it says OVEN SEAL but a HDMI cable has been sent out! I ordered it nearly 2 weeks ago now and even paid £4.99 delivery for it but I still don’t have the correct item After sending in a email saying the wrong item has been sent out and could the right one be sent out also if they wanted the HDMI cable back could they send me a returns label and I would have to out my way and post it back to them but it’s a business I understand that. But after another email and a phone call through to there sister company who told me I couldn’t have a phone number for them as they don’t take calls and that a manager from buyspares would be emailed and someone would call me back TODAY but still no one has replied to my emails and no phone call back nothing so even after 3 emails and a phone call I still have no oven seal for my fathers oven. I just don’t get it on one email they told me they needed to do an investigation, A investigation into what the person picking has picked the wrong item or the wrong item was in the wrong bin and picked the and packed the wrong item what investigation needs to be done really….the wrong item has been sent and they have known this for a week now but they still have not sent the right item. Unlike most companies that I have sent the wrong item out to me in the past they just send the right one out to you for next day and for such a low cost item like a hdmi cable the postage costs would out weigh the value of the item so say just keep it I have a box of hdmi cables they come with every you would need one for nowadays So I still have no idea if the correct item will turn up or just order one from somewhere else hopefully they will get it Right it’s not hard really It’s the only company I know of that won’t even send out the correct item out even though it’s there error and mistake. Unbelievably BAD experience Do not use