We received a large box which contained x 2 30Ltr wood cat litter (very heavy), but we ordered x 4. So a box was missing! I personally communicated with them and a 'game' was played whereby they stated they'd look into the delivery service... They did this and found no error and stated they'd either refund or send us x 2 more 30Ltr. I requested x 2 more to cmplete our order. Nothing arrived, so I contacted them again. They looked in the delivery service and apologised and came back to me stating they'd send more. Nothing arrived. I emailed them again after another week had gone by.... no response this time. From one point of view their customer service communications seem great, however their service and or follow through does not follow their communications. Then no-reply! I'd be more than happy to provide verbal feedback if required. I would still like them to mail us our complete order x 2 more Cat wood litter 30Ltr! Thank you for asking. Yours in health, sincerely Magnus A. L. Mulliner