A major delay upon ordering when my order was not checked and there was an option needing attention. My order was in limbo for some time. There was another delay in shipping on the UK end but I was contacted and told Air Mail shipping would be utilized in an attempt to get the quaich to me before the Scottish Games here. I ordered and paid April 4 and received the quaich on May 28, unfortunately after the Games. That being said, today (May 28) the quaich arrived here in the US and it is beautiful, complete with our clan crest and of great quality. We will be able to use it for future Scots events and we're glad we ordered it from buyaquaich.com. Hopefully in the future orders will be scrutinized more closely to avoid shipping delays.