Superb quality and customer service, my order arrived promptly, even though it travelled to Florida. Purchased the presentation box which added an extra touch of elligance. Engraving was very nicely done and high quality, very pleased with the delivered product and sure the quaich will be a treasured Wedding reminder and Scottish heritage. Customer service was fantastic and email questions were promptly answered. Overall very, very pleased with entire interactions and the high quality of the delivered quaich. Will be sure to recommend to anyone wanting a beautiful quaich and exceptional customer service.