31/01/2023. As soon as the tankard arrived, I opened it however, the tankard was covered in finger prints and secondly, it was absolutely filthy inside. Given this is something that will be used to drink out of, this is completely unacceptable, and lastly the bottom of the tankard look like it’s been scrubbed/scratched and I expected it to be smooth like the rest of the tankard. What is even more concerning is the disgusting responses to my subsequent emails outlining the issues from the owner David Pryke. His attitude is abhorrent and clearly is unwilling/incapable to take developmental feedback, he is sarcastic and unprofessional furthermore, to date he's made no offer of recompense for these horrendous issues. I expect more and he delivered considerably less on not just his product but the way he does business. He's very quick to respond to queries before you order but it seems that he doesn't respond quite as quickly to post-delivery issues. Do not consider using this company unless you're happy to buy a product which is filthy on the inside and covered in fingerprints on the outside but more so, do not do business with David as his attitude is completely unprofessional, disrespectful and disgusting. If I could have given him no stars, please be assured I would have.