The service from the company was very professional, unfortunately the choice of courier let them down. For some reason, the courier couldn't deliver it to the address that I chose, despite the fact that he delivers there on a regular basis. It was eventually, left with one of my neighbours. When I received the package, the box was bashed about and a very tiny mark on the unit but this was out of site once installed. However the product itself is very good, the sound from it it very good, considering it is so small. I found that the aerial supplied was not sufficient to pick up a good enough signal, so I used a better one that I had from a previous installation. I would recommend this unit. The staff at Buycleverstuff were very helpful and obce they use a better courier, they will get five stars.