our problems started with a very bad delivery, my husband is disabled and the delivery driver turned up without any prior warning and dropped the cooker on the drive and went no paperwork or delivery docket it was out in the rain 3 hrs until i paid a local delivery man and his helper to bring it in, then i found there are damaged parts and they cannot source them were now in a tennis email situation and there being very disrespectful to us and making it very difficult to return, we also found out it was not a new cooker either but was bought as a new one,,, dreadful company and no customer respect at all, BE VERY VERY CAREFUL,,, BEST JUST DONT USE THEM