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Anonymous
DONT USE THIS COMPANY IF YOU LIVE IN IRELAND I was expecting great service based on previous reviews and I was badly disappointed. They promised delivery of bunk beds within 14 days. The bunk beds did not arrive. I contacted them on a paid call number (their low call number for existing customers that they send on my confirmation email doesn’t work) and their customer service rep in the UK told me they had outsourced my delivery and to chase down delivery myself. I did with no luck. Contacted them again and got a great customer service rep who promised me daily updates. Long story short the courier they outsourced to for for Irish deliveries had outsourced to another courier and buy it direct had no way of contacting them. After 6 days of waiting for an update they refunded my money (minus the massive 80 euro delivery charge) and told me because I paid through PayPal they couldn’t verify my eircode And so the stock was returned to them. This was in spite of me providing my contact details numerous times across my dealings with them. In short do not buy from this UK Based company if you live in Ireland. I am left 80 euro worse off with two very disappointed children.
4 years ago
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