Delivery took 3 weeks. However when we took the oven out of the packaging (which was undamaged) and the oven was bent from being dropped from a height, we immediately sent them multiple photos and it took them a full week to agree to replace it and collect the damaged oven. 3 weeks later (7 weeks from order) after they didn't arrive when they said they would, an oven arrived and their courier refused to take the damaged one. Then the next 2 scheduled collections they didn't turn up. Now 9 weeks after order Buyitdirect are completely unhelpful telling us it is our responsibility and they are going to charge us for the second oven (Tendai told me this). They also refuse to collect our old old oven as WEE. You may be lucky but if anything goes wrong they are unhelpful, obstructive and couldn't care less.