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Roberto
We purchased a bunk bed through this group’s company FURNITURE 123, it would appear that the bed was defective as the sides/corners of the bed were unduly sharp, particularly given that it was intended as a bed for children. None of the edges / 90 degree corners around the bed have been rounded/smoothened up and as a result this is hazardous for any type of furniture but even more so for a child’s product . One would be unable to run their finger across without a “cutting feeling” or rest to any part of the bed without feeling pain! This has resulted to my son’s injury and we needed to attend the A&E on the first night I’ve contacted the company‘a complaints department and was assigned a case manager but although I was promised on 3 occasions a call that has not happened! I was asked photos 3 times and still nothing !!! Reading the reviews later I came to the understanding , that the company has been made aware of this several times (I have some reviews to send you if you would like them) and at least one more customer’s child sustained the same injury. This could potentially be breach of contract and negligence on the grounds that the bed was not of satisfactory quality, nor was it fit for its purpose as a child’s bed as we suffered an injury on the first night of using it. Does someone need to go down the legal route to have a fair resolution or do you value your customers and more importantly their children ? Thanks in advance Roberto & Lucy
4 years ago
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