Absolutely useless and poor service.
We placed an order above £50. The shopper called us on the date of delivery and told that more than 50% of the items are unavailable. I told him not to bring the items until everything is available so that I can avail the £20 discount. The delivery was rescheduled to next day. On the next day, the rider called to substitute a few items but didn’t mention that some items were still unavailable. As a result, our order fell just below £50. The rider didn’t give a receipt nor the order was updated in the app. I figured that out myself after the items were received.
I chatted with customer service, but they said I cannot get the £20 discount and that it is nobody’s fault. In summary:
1. They will manipulate your first order in every way possible to bring it below £50.
2. The prices are already above store value.
3. The delivery is not free. I think its £4-5.
4. There is no option to return.
5. Customer service is rude and poor.
Really disappointed that Asda has engaged such a poor vendor for online deliveries. Stay away!
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