Ok so it seems my other 1 star review has "disappeared" from here. not sure why.. A recent order I made came without hitch in about a week. The second order was a complete shambles. Oddly enough, the same thing happened about a year ago in that I ordered from them twice in around the space of a month - the first arriving without a problem and the second being a complete and utter mess so I don't know whether this is some sort of weird pattern they follow. My order took a good while to arrive despite me paying for their fastest Royal Mail delivery. When it did arrive it was short 30 pills which they're now refusing to send to me. They know the order was short too so it's not as though they think I'm making it up (like I'd waste more of my time with them). To make it worse the order was almost completely wrong in that I barely got the tablets / dosage I asked for. They've no interest in rectifying things and sending me what they owe me, they just keep telling me they don't send it here for free blah blah despite me telling them I've already paid for an order which they didn't fulfill properly. Their shipping costs are very high too so it's not as though they'd be 'out of pocket' as they overcharge by a huge margain. They also used to send product out in seperate paper envelopes within the actual package and they don't even bother doing that any more. Things to remember with these guys that I've learned after ordering from them a few times now : -They have NO CLUE of delivery times. They pretend they have but they're basically just processing an order and hoping for the best that it's shipped and delivered from some warehouse on time. They don't really have anything to do with it after they've forwarded the order on so it doesn't really matter which method you pick, they'll just take your money and hope by chance it's delivered in a timeframe that matches. -They're profoundly dishonest. Sure, this shouldn't be surprising with a company such as this but their "amenable" and "friendly" way of communicating can lead you into thinking they're 'one of the decent ones', 'ones to trust' etc. They aren't. Sure I recieved my product (or something like it) but they don't care if it's correct or if you get it in the time you've paid for. You're basically just paying them to forward an order onto an actual company that sells the product. - If some product is out of stock they'll just send you something similar. No warning, apology etc they'll let you order it from the website and then just throw in whatever they think is close to it (if at all). You'll never know if it's out of stock until you recieve your incorrect order. -They send out incomplete orders. This is mentioned above but it's important to remember. Don't be surprised if you just don't get a whole bunch of your pills. -If you send an enquiry about a delay in shipping, their generic 'it's been shipped' email is completely false. No date of posting, nothing. Just 'it's been shipped it'll be with you soon'. You'll then see when it was actually shipped when you get your notification. -Notifications are random. Sometimes you'll be notified of order progress sometimes you won't. Best of luck. -The people responding to you are completely incompetent. Again, they may seem nice and friendly but they literally can't understand shipping dates properly, logistics etc. They're honestly just absolutely unaware of the basic understandings of an order sometimes. It's as though you're asking a intoxicated person to do something and they keep either getting it wrong, forgetting what you've clearly asked them for, it's a pretty frustrating experience at times. -They'll waste hours of your time with bizarre / incorrect responses. Please see above. -The whole experience with these guys is pot luck. There's simply no other way to put it. Best of luck!