I received an acknowledging email regarding my shed purchase on 13.7.23. I was told by email that Forrest, the manufacturer of the shed, would deliver and install it. They said they would get in touch with me in 2-3 weeks, but no one did, so I emailed to chase it. Someone then contacted me and the date of delivery was to be 24.8.23. I booked the day as leave from work. They phoned to cancel early on that day however, the reason they provided was that there was too much weight on the lorry. This meant that the further appointment I had arranged, for the shed to be installed, would have to be cancelled also. The new date for delivery was 31.8.23. I took a day off work. I got up early and donned protective clothing to strim the nettles in the small alleyway behind my small, terraced house, to facilitate delivery and protect those delivering from stings. I was thinking I might get an update when delivery was imminent on that day, but there was no communication. Coming down the stairs later in the day I noticed someone in a Hi Vi jacket in the small garden space in front of my house, there were actually two people, going back and forth. I opened the door to find that my shed, which had cost me in the region of £850, was being delivered in pieces and left in the front space, virtually on the street, leaning against my bay window, on top of the begonias on my window sill. I queried this and was told ‘we just leave it here’. I asked why they had not knocked on the door, since I was waiting in. They said they had asked the postman if there was a rear entrance and he said no, so they were just going to leave it there. I mentioned about the alleyway, one terraced house away from my front door. They then agreed to leave it in my back garden. They left without any goodbye or communication at all. Checking later, I read that the company which delivers, Forest, provide a contactless delivery. Flat Pack Professionals were booked to install the shed on 4.9.23. I waited in all day with two small children, on the last day of the summer holidays. After lunch, I called them to ask when they were coming, they said they do not give a time. Eventually they said they would be there between 3 and 4, not great for me, but they did turn up. They spent a few minutes in the garden looking at the parts of the shed, apologised and said there was a faulty part and they could not put it together. Again back to the drawing board. I waited over the next few days for the part to arrive. I tried to track it on the link given and it said it had been delivered to Basildon and signed for by me, which obviously was not true. I later found it had been delivered to my next door neighbour and was sitting in their hallway. I emailed asking for further information. I emailed on 9.10.23 saying I am still waiting for my shed to be installed, can Flat Pack Professionals please get in touch. They responded asking whether I was waiting for parts to be delivered. They had not been informed that the part was delivered. Flat Pack Professionals finally came and installed the shed on 17.10.23. It came with a free keysafe but I was advised not to use this on the shed as it was not suitable. It looks OK. What I would say is that the experience was not characterised by directness. I understand that Sheds Direct do not own any sheds, nor, it would appear do they manufacture, deliver or install sheds. I thought I was dealing with one company, Sheds Direct, but I was actually dealing with them, Forest, Flat Pack Professionals and receiving emails from the Podfather, whose role in the situation I never quite understood. I wished I had bought the shed from a local place where I could walk in and speak to someone when there were problems. Quite an ordeal.