I have had a very unpleasant experience with Buywholefoodsonline and the Quality control team still have not replied to me.
I purchased 3 packets of 500gm each of Pistachio nuts from website sold at reduced price of £9.05 each on 18th Dec 2024. My guests and I spat out nuts as there was a foul, rancid, bitter taste. We had to rinse our mouths to get rid of the gross taste.
Upon closer examination I noticed several nuts had pinholes indicating larve infestation and 30% of the nuts were dry, shrivelled up, disfigured shades and had brown lessions in the outside indicating infestation of citrus flat mite had grazed on the outside of nut. After only a lame excuse from a staff member that nuts were of compromised quality because it was end of harvest.. WHICH IS A LIE AND VERY LAME EXCUSE!
The Pistachio harvest season is only of 4 to 6 weeks and nuts would not get shrivelled up as raw nuts would take months to dry up.
And only bluffing the consumer by mixing 30% of poor infested nuts with whole nuts in hope it would be overlooked by innocent consumer.
So I guess their unethical way of practice was to MIX and sell poor quality nuts at reduced price and to get rid of the poor Quality and make profit from sale!! Instead of disposing them.
VERY SHOCKING AND UPSETTING !!!
3 months ago
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