I recently purchased a cybex car seat by phone from abroad. I got great advice on my purchase and I am very happy with my purchase. However due to a mistake in the warehouse my seat was dispatched by courier in spite of my request to collect it at the shop in Sandyford being noted and a collection appointment being made for me. This resulted in my having to travel a distance to collect it as I needed it on a specific day. The staff member I dealt with was very sorry about the situation and issued a voucher as an acknowledgment of the inconvenience caused. A solution for the future might be the inclusion of an option “to collect in store” when making the payment online. This was not an option on this occasion thus making the error that happened in my case more likely as the only option seemed to be delivery. I pointed this out when I realised this was the only offered option. Hence the note on the order re store collection. My choice of Bygge Bo was primarily because it is an Irish company. I would consider purchasing other items there as the staff member I dealt with was knowledgeable and helpful.