Service in store was great at the time of purchase. But multiple mistakes with orders thereafter. Orders not being processed, no one aware of the order placed until mentioned and chased by myself, high end products coming damaged/broken, sebra cot and needed to be dismantled by us and changed, and still missing item that was ordered a few months ago a changing mat that was upsold to us instore. Now we have no changing mat for the baby and I am hospitalised the last month not able to leave the hospital. Although customer service was polite, no reasonable solution given on any of the situations above. Lacked conflict and resolution training. Instead, the only solution was to buy more products from your store while awaiting the actual product I ordered a few months ago. The whole process has been the cause of alot of frustration at a very sensitive time. Although I understand there can be a supplier issue on some products plenty of time has passed to come up with alternative or an agreeable solution. My contract of goods is with the store and the excuse was continuously someone elses issue. Byggebo took no responsibility in rectifing the issues at hand or responsibility for the lack of management or processing the order correctly. Sebra sent a new part but again could not send someone with knoweledge who could dismantle and put it back together. After spending such a large amount with your company I found the whole process extremely disappointing, frustrating, time consuming. The aftercare was non existing and the fact that you wished me to spend more money to replace the item while I wait for it still is not acceptable to us.