I'm frankly baffled about the service here. the wrong items got delivered (it happens) and I reached out to customer support. They first asked if I could drive to the store myself to swap the products. Not everyone own a car and for a family-oriented business you should know that travelling with babies/children isn't necessarily easy. But that's ok, I just ask if we could arrange a pick-up. They made me wait 3 days before setting up a DHL pick-up, and despite asking several times they never kept me informed about the details, so the courrier showed up suddenly in the middle of my meetings (lucky me I work from home). I gave the item back. Nonetheless, they wouldn't send the correct product before making sure the collection was done, making me sound as if I'd stole them when I'm the one who reached out in the first place to find an honest solution to this mess. It's now 10 days since the original order and I am *still* waiting to receive the items I payed for initially. A complete disgrace.