I like Cafe Nero, the prices are kind of high, but the atmosphere and staff are usually welcoming. A big complaint that I have is about non-customers coming in just to sit, charge their phones, use their laptops, or use the bathrooms. They don't buy. Some of these are homeless people, they'll grab a cup of water, then sit in a corner. There are times when Nero resembles a waiting room or a half way house. Staff reaction to this varies, some will ask people to either buy or leave, others choose to ignore them because they don't want any confrontation. Another issue is cleanliness, some stores look great, others look like the floors never get swept or mopped, tables never get wiped down, and upholstered chairs can be downright filthy. Overworked staff? Understaffed? No desire to have a professional cleaner come in once a month? No idea. Still, Nero is a nice place, just wish the aforementioned issues were addressed.