I had a very unsatisfactory visit to Café Nero in West Hampstead on Wednesday, 4th November. The customer service was poor and unwelcoming, with staff showing little to no friendliness or attentiveness. The two staff Barristers were very chatty and to each other and choose who they say hello. This is not the first time these barristers have been rude to us, it getting uncomfortable now because we have been coming for nearly 7years. Additionally, the cleanliness of the café left much to be desired. Tables were cluttered with used cups and plates, making it impossible for customers to sit without first clearing the tables themselves. This is not what one expects from a reputable café chain. It was disappointing to see such hostility from these two barristers and a low standards of service and cleanliness, and I hope management addresses these issues promptly to ensure a better experience for future customers.