I was not a client until recently (never liked the coffee), but got encouraged to try it again recently after going to Caffe Nero in Poland and loving it. Sadly, same terrible drink made with flat hot milk, not a trace of texture and creaminess, so I am giving up again. (except in Poland where they know what they are doing). Oh and a faulty app too. My husband and I wanted to use a voucher, worked for me, did not work for him. When we sent our feedback to appsupport we got a multitude of answers, from "you have already used it", to "you cannot have two accounts", and then back to "you have already used it". So, staff at Caffe Nero do not make good coffee and do not want to fix their app problems. If there is any reason for us to switch from Costa, we have not found it yet.