Good initial contact due to personal contact with David Dowling. Initial stages of solar panel installation were excellent thanks initially to Martin at Cairngorm and particularly Scott Adamiec whose work was quite superb. Thereafter, a complete disaster. For over 6 weeks following installation on 26th July there was no contact whatsoever from Cairngorm. We finally contacted Cairngorm on Thursday 8th September following concern that Bulb had no record of our installation. Discovered that relevant paperwork hadn't yet been sent, and then, when it was sent, it was sent to the wrong provider (SSE). Completely unacceptable follow up work from Cairngorm. Thanks are due again to Scott Adamiec who chased this mess up on our behalf.