We waited 14 months from paying a deposit to installation, during which time we were contacted just once - we would have valued more regular and meaningful communication. We were told installation would take 5 days (1 week) but it actually took 8 days over 3 weeks - again, better communication would have been welcomed. We were often informed after 4pm one day, that work would be taking place at 8:30am the next day - which was tricky to manage with both of us working full time. We were concerned that a lone working roofer fell from the roof during the works - very surprised he was not working with someone and with fall protection. Hugely disappointed that we did not receive any apology, feedback or discount due to blinds not being reinstated because they no longer fit. Trades work completed well and guys very pleasant to have around, but communication was really poor.