Worst experience buying a house through Cala would not recommend to anyone. They lie to get you to exchange and lie about fixing snags in fact they even put stuff in writing (which is legally binding) and try to get out of doing what they agreed they would do. I have had to live in a mould infested house, having dehumidifiers in for 6 weeks, furniture all in the middle of the rooms, mould on my mattress which I had to chuck out and Cala think this is acceptable living conditions (Cala did reimburse me for my mattress and electricity bill). Contractors are also very careless with their work and don't put down protection. (which according to Cala customer service it is standard procedure to put protection down where working) One contractor damaged both my personal items and put a scratch in my stone worktop and now I am having to fight with Cala to get them to replace my worktop to exactly how I left it before the contractor entered my house (brand new with no scratches) It is a constant fight with Cala, not what you expect from a 5* builder who claims to be all about customer service. For the Cala reps who are shown to be "trying to help" by getting you to email in is all for show unless you are actually going to carry out what you have already agreed to in writing.