I own a 3-year old Cala property in the North of Scotland. I can honestly say that the standard of their customer service is appallingly bad. They show minimal levels of interest, willingness to show their duty of care and desire to provide a quality service. In summary they do not care about their customers! All they're interested in is maximising their profits by sacrificing the quality of their customer service. I could list loads of detailed examples of this inadequate service, however I don't think this texting box is big enough to accommodate them all. I am already looking forward to the paper thin / wishy-washy response I receive to this exceptionally negative review. Will they reach out to me and offer to help, absolutely not don't be stupid. They do not care!! Avoid!