Parts were well packed, glass well protected. Some of the plastic protective film was very difficult to remove. One corner of the bottom plate, leg, was slightly bent and will need a small wedge to make it stable. I wished to surprise my wife with a completed heater on her new patio, otherwise I may have contacted Calor at the time for a replacement. If it is possible to get a replacement bottom plate I may disassemble and reassemble my heater at a later date. There were 3 triangular cut-offs of steel, approx 1 cm in size that had not been removed and were stuck to the blue plastic protective film. They were sharp but were disposed of without a problem. Quality control issue for your supplier? I feel the instructions for the construction of this heater could be greatly improved. Larger, clearer diagrams would be a good start. I tested this heater on a warm afternoon and it did radiate a good deal of heat. I will need to test on a damp late evening to see how effective it really is.