44569881 (changed to account 49060493 but this account isn't finalised) I'm in a terribly stressful situation due to Calor admin team inefficiency. I tried to place a gas order using the account 44569881 and 2 days have passed since I wanted to place an order and request a delivery and a lot of my time and stress trying to get somewhere. I have small child to cook and look after so having a situation like this isn't acceptable, and I'm totally in this situation due to your lack of efficiency by us having a letter sent only on the 6th April (which still haven't arrived by post in full) to a surprise of new account created when previuos account holder  informed Calor on 6th Jan the need of changing names to this account 44569881. If Calor had been more efficient in this matter we would have received the welcoming letter back then, and all orders would have been smooth ever since we informed the change of names. Since January Calor knew that new names could call Calor and make orders, and that actually happened in January when I prepaid for 1/2 tank to be delivered (which was delievered in full tank withou account holder consent or mine). Calor services are too expensive and terrible in quality. I'm not happy and won't proceed any longer with Calor under account 49060493, reasons as follows: - after 2 days I'm still stuck having to be forced to pre-pay in order to have gas delivered, even so all above was explained; - having to be forced to talk to endeless people that actually can't help offering only 1 option of solution (pre-pay gas) even though you have been poor of not sending paperwork sooner; - not listening and being flexible even though I have 10% gas in the tank and a child to look after; - was forced to be in a position to pay full tank (drivers fault to fill tank) even so I requested and pre-paid 1/2 tank delivery (previous order on the account 44569881) to then to be chased to pay all in a very threatening manner...with no responses to endless emails sent explaining the matter, also to be ignored and kept receiving threatening letters by post! All with previous account holder copied on the emails; - charging more than any other supplier and not being able to really care for customers, terrible customer service (only from Matt @ Plymouth office) I managed to get a sense of a human behind the call that really wanted to help); Due to all of this, I'm now looking to another supplier and should finalise the deal today to a cheaper, quicker, more responsive and better customer service supplier. As previous account holder and myself have been notified by the Calor team saying that account 44569881 is now closed we understand that this account is no longer in use and with zero balance. No further payments are requested as you obviously managed to close this account. You can only close an account fully if the balance is zero. If the balance isn't zero the account is open and previous accountholder would have been able to place an order yesterday as this was adviced by a Calor team member in one of endless calls (he tried and was informed that the account is now closed). We now understand that this account is no longer available and alive and with zero outstanding to pay. I can assure you I have no longer interests in carrying on with Calor and the new account created is not in our agreement since we haven't signed the contract. Clearly you need the signature to progress with this account as I was not able to place an order myself yesterday due the fact that the new account 49060493 was not completed/finalised.  This was informed to me many times by the Calor team on emails and calls. The only way I could place an order was if I pre-paid under account 4960493 on which isn't even in place or finalised, knowing I just had paid the outstanding balance for the account  44569881 of £420. How come Calor believes that a customer can pay £800 worth of gas in one lump sum in one month with NO room or openess for negotiation?? Unbelievably unfair and not human! Very stressful for me and my family living in the condition of 10% gas at the moment not knowing if we can cook or not! No kindness or willingness to help from the Calor team throughout all conversations in the last 6 months! My complaint is about Calor creating stressful situations for me and my family, making it difficult to place an order and get a delivery of gas, even so we expressed the urgent need. Gas is an essential service and Calor can't not by law refuse it or make it difficult. Can't not dictate pre-payments at such a high price! Very stressful! I now request compensation for this situation under the accounts 44569881 & 49060493.