I am not happy. We received our order of a Catalytic Heater last week and set it up. It worked fine at first, no problems, but the next time we tried to ignite it, nothing happened. It did not click, nothing at all happened. Nothing had changed, the gas cylinder was the same. So, I sent an e-mail to your customers service dept. but to date, all we've had is an acknowledgement. I asked if you could please collect the heater, as my husband burned the box it came in, thinking that it was o.K. after the first set up. We would like to have a good one delivered, one which works consistently, and perhaps that could be delivered and the faulty one returned by the same carrier. We are elderly and that would be more convenient for us. We would be grateful for your help in this matter. With kind regards, Susan and Stan Hodgkinson.