The range of gear and prices are five-star; however, your customer service is two-star at Drummond Street, but good in Wardour Street. One example: I went to Drummond Street to ask if the drum scanner was still available but all sales assistants were busy and there was a queue. I went to the hire counter and posed my question and the response from the young woman was that she couldn't help and I'd have to wait and ask one of her colleagues. Was she so unobservant that she hadn't noticed the scanner was gone? I now buy on-line at Wex -- prices are keen and customer service is exemplary. Suggestion: why not hire sales staff who do a bit of photography, rather than photographers who do a bit of sales?