I was initially very impressed by your staff in your Belfast office. I travelled from Dublin to purchase over £5000 worth of camera equipment (Nikon D800e with grip and extra battery, Nikkor 24 1.4, Nikkor 50 1.8, a Gitzo Traveller tripod, and a Billingham Hadley Pro Bag) late last year. Your representative was very knowledgeable and had stock shipped in from other branches to ensure everything I wanted was available. I was very happy with my purchases Three weeks later; however, I decided I wanted to purchase another Nikon lens (70-200 2.8) and when I contacted your Belfast branch for pricing, I was only offered the standard Nikon cash back discount, which is available to anyone purchasing the lens. I had hoped after spending over £5,000, and looking to spend an additional £1600 that I would at least get an extra 5% off. I was very disappointed with this, and travelled to Belfast where I purchased the 70 - 200 lens in Jessops because it was marginally less expensive. I really appreciate great customer service, but I also shop around for the best prices; and Calumet lost a customer because of this. Regards, Justin Mahon jbmahon@gmail.com