hi your front counter staff at the Milton Keynes head office (carol) is an absolute credit to you. I knew her from snappy snaps when I worked at the Milton Keynes citizen and we used to drop off our films for devving. (till we got our own darkroom) any how that aside your website is absolutely atrocious its missing images its not even in any type of logical order. ive given up ordering from your website and gone elsewhere. I came in personally to purchase some ilford ID11 in 1ltr powder form and was told not in stock on 4 separate occasions so I succumbed to ordering some there and then, its been 2 weeks now and it still hasn't arrived. I gave up and went elsewhere and it was delivered next day for £1.90 (2 litres of perceptol and 500mls of tmax Kodak pro). learn form this. why on earth don't you open up a shop in Milton Keynes some place, you would be the only bona fide photographic shop in the area. you would sew up all the trade. Jason lee Charles hurst