In store staff are great ... web site very clunky and not user friendly .... turnaround of goods very poor you have products on your website when you try to order they could take 1 week to 10 days to get in stock and deliver (profoto) not good enough for a busy professional . You lost a sale from me as 1 of your competitors had the products to me next day. If you are selling products such as the profoto rfi range to the professional market you should have demos in stock in all branches these products are not cheap and it would be good to sample before purchasing .