Disappointing service over Christmas , ordered a tripod boxing day but i had realistic expectations of delivery over Christmas. Nearly a week later it had not turned up and no contact so i called customer services to discover the tripod had been sent (no dispatch notice received) but the courier was unable to find the address (the same address that the postman and everybody else finds) the courier actually tried to tell me the address was wrong, as if i was confused about where i live. In the end i had to go and collect the tripod from the couriers depot, costing me time and money! So why no dispatch notification? why no phone call despite having my mobile number? incompetent courier (and i suspect dishonest) and poor service all round.