First, I had my concierge call Calumet to see what selection of lights they had in stock. No one picked up the phone, so my friend and I took a short cab ride, as the website posted they were open. When we walked into the store, there were twoclerks, who were assisting customers. I had to wait about ten minutes to get assistance. During that ten minutes, the phone rang, and despite one clerk standing near the phone and not directly engaged with a customer, simply let the phone ring. We laughed and realized that this was their standard protocol. When I jokingly mentioned it to the clerk, he acted as if he did not hear me. Somewhat of an overpriced, and below average service, but I got what I needed, so I will not rate them "poor", which is truly what they deserve.