1. Product was delivered to my old address! Despite putting our "new" address in the billing and shipping address slots on the order, you seem to have picked up an address on your database which is more than 5 years out of date. This could have been disastrous except that the old address is not far away and the current occupant happens to know where we live now and kindly brought it round. That is definitely a basic mistake and I can't order anything else from you until I am assured that the problem is fixed. Which is a shame because I have always found you very good. 2. The product itself is fine, but I now find that there is no way of getting the RAW files onto my network. Lightroom won't do it and I have a CS3 version of photoshop which won't do it and Windows is hopeless. I thought there might be a plug in available but seems not. My previous Nikon Cameras came with Nikon's own software but not this one. I realise this is Nikon and not you, but what's a man to do? I have always used RAW files so I can manipulate them the better. MikeCross