I ordered a Manfrotto carbon fibre tripod but received the aluminium version . Delivery was as expected on the following day. On receipt I contacted customer services and was told the warehouse did not have the item I required in stock, so they would not be able to do a collect and dispatch using Fed-ex, as the replacement Item was to come from a Calumat store. I was advised that as soon as the tripod had been received back then a replacement would be sent out. The fed-ex courier arrived the next day to collect the aluminium tripod. I waited two days but still the carbon fibre tripod had not arrived. A follow up call to customer services revealed that the return service by Fed-ex was ordered using a 3 day service and I should wait a couple of days longer. This I did and had to call the customer service number yet again to confirm it had arrived. The representative took my number and said he would call back later once he had located the tripod. This he did at 3.30pm when he confirmed the replacement tripod was sent out from delivery the next day. Rather a long winded episode for what should have been a next day delivery. Overall this took a week to arrive and three calls to the customer service team. The simple mistake of sending the wrong item was exacerbated by the slow return method. the warehouse had checked out a carbon fibre tripod, so should have still had my tripod on the shelf albeit the computer record may not have stated this.