This is an excellent face to face retailer. I first dealt with what is now Calumet, back in the days when they were Pelling & Cross (some 40 years ago) and I was working as an industrial photographer for the electricity industry near Chester. I still deal with them and am occasionally prepared to drive over to Manchester to view and discuss new equipment with their staff. They are always helpful and knowledgeable, but never pushy. They listen first, help were possible and of course always agree with me, if I decide to buy something but there is never any sense of sales pressure. I am well and truly retired now and only rarely by new equipment but I am always made to feel that I am a valued customer, that’s why they still get my business. Bob Bridges.