I've been shopping at Calumet for years and have spent thousands of pounds. I always found their service to be good and their staff quite helpful. But my most recent experience involved pre-ordering a lens which was constantly in then out-of stock. I ordered it well in advance of the date on which I was intending to use it for a shoot but after almost 2 weeks it still hadn't arrived. I phoned up and was told that Nikon had just received stock so Calumet would receive it within a few days but I was not given a date on which I could collect it. All I was told was that they would contact me with an update. They didn't. I phoned up again a couple of days later and heard the same response. In the end I had to cancel my order as my shoot was to take place 2 days later. Instead, I purchased the lens off Amazon and for only £10 even had it delivered the same day. On top of this at no stage was I offered nothing as a gesture of appreciation for my patience or regular custom. In fact, I never received a complimentary anything in all my purchases with Calumet over the years, not even a lens cloth. I used to want to support traditional bricks and mortar stores but given that I can get a better service from other suppliers it doesn't really make much sense to shop with Calumet anymore.