Not satisfied with the online purchase and the customer service as there was a problem on the website when I tried to place an order. I wanted the item to be delivered for collecting at store, but because of the problem I couldn't do so although I kept doing several times. The customer service told me to place it for next day delivery instead and they would refund the shipping cost to me. I did so but the item was still delivered to my address and I didn't get the benefit of the next day delivery because I wasn't home. I got the card from the courier to make a redelivery and had to stayed at home on a weekday just to wait for this to arrive. This caused a very inconvenient circumstance for my working day and I still didn't get the refund as the customer service said to do so. In my opinion, this showed the company's level of responsibility for the customers.