I was after a double strap for the weekend,. but the one I asked for was out of stock....no alternative suggested. I asked if there was an alternative...no reply, so I searched the web site and found one... Yes it was in stock so I ordered it on the Tuesday. Yes it will be with you by Wednesday, Thursday at the very latest. So on Friday I chased it up, 'Sorry' we will send it out for Tuesday delivery (after the weekend) No offer of Saturday AM... no offer of money off. It actually turned up on Monday after the event I needed it for. Not very impressed for a professional company. JB-K