After checking verbally with one of your agents on March 31st I went ahead with my order as I was due to away and required it before April 15th. The order is a sigma 150-600 lens and a USB dock. I was told that it would be a week for delivery. After 9 days as my order hadn't arrived, I phoned and was told that you would now order it then, I asked wha then as you had already promised me it would only take a week. I explained to your agent that I needed my order by April 15th or I'll cancel and go elsewhere. I was promised my order would be delivered by Thursday lunchtime, so I agreed. My order did arrive but minus the USB dock so yiu can imagine how very disappointed at at being misled I am. I have emailed your "customer care" asking it to be escalted ti higher management, as yet no acknowledgement or reply. This whole episode has been very disappointing and annoying for me. You need to tell customers the truth. I am still awaiting my USB dock and I'm not holding my breath as goodness knows when it will arrive. You had my money for 9 days before any action, which was instigated ny myself, was taken. I am away on a 4 day shoot without the lens and USB dock I wanted to use. So it would be only correct if you would answer the points I have raised in this review. I await your comments with interest.